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Senior Manager: Aftersales Analysis

Urban Science

This is a Full-time position in Detroit, MI posted June 8, 2021.

Company Overivew: Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry.

We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty.

And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales.

In short, we guide business through science and we’ve been doing this since 1977.Position Overview: The Senior Manager will be responsible for our client services in the Automotive Aftersales Performance Management area.

This influential role is focused on client management, relationship building, project management and presentation of analysis and business improvement concepts to senior level management.

The Senior Manager must also possess client facing experience as well as data analysis, team and project management, and some database related technical skills/knowledge.

Automotive Industry experience required (preferably in Aftersales arena) Intermediate SQL skills, importing/exporting and querying data from SQL server, are required for this role.+ Leads expert team that conducts market and sales analysis, as well as audits data and adheres to processes for data quality for assigned clients.+ Assumes responsibility for project outcomes, including delivery of projects that are on time, within budget and at an exceptional level of quality; includes accurately defining project timelines, forecasting, planning, tracking, executing, and taking corrective action when needed.+ Assumes responsibility for accurate and high-quality data being utilized on assigned projects.

Adheres to quality control standards for Urban Science and client organizations.+ Works with clients on a regular basis to ensure that dealers are provided with the tools necessary to improve their busines.+ Develops and maintains a thorough understanding of the Urban Science solutions and applies that knowledge to better meet client needs.+ Frequently interacts with clients to provide consulting advice, design and present proposals, negotiate agreements, renew contracts, assist with decision making and manage client expectations.+ Acquires and maintains a thorough understanding of client data and information in order to properly create client deliverables and provide added, insightful solutions to address client needs.+ Serves as liaison between client and Urban Science technical staff on development projects to clearly communicate client needs and facilitate appropriate deliverable time frames based on internal capabilities and workload.+ Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.+ Manages sustainment activities by updating software as appropriate to function at established quality levels.+ Provides valuable knowledge and insight to senior management in creating estimates and proposals for clients.+ Establishes long-term business relationships with clients and develops a firm understanding of client’s business needs in order to sell upgrades to existing contracts, and lead negotiations to renew & deliver client contracts.+ Clearly and confidently presents project status updates/conclusions, using appropriate presentation tools, to client representatives or internal management to communicate project results.+ Works with Account Manager to review income statements, revenues, margins, labor and profitability targets; assists in making recommendations to improve profitability and accurately forecast costs.+ Responsible for all aspects of RSTMM (recruit, select, train, manage, motivate) of selected staff.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions+ Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client’s mission critical problems to help them drive business+ Data Savvy: Requires experience in integrating and leveraging disparate data sources.+ Analytics: Requires demonstrated knowledge and proficiency with common analytic tools (such as Tableau) and solid SQL knowledge, with an emphasis on data manipulation, automation, validation, creating analytic datasets, and reporting+ Math & Statistics: Requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses+ MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access; knowledge and experience with Visio preferred+ Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way+ Initiative: Requires the drive to go above and beyond in order to improve or enhance job results+ Developing & Coaching: Requires the ability, desire and intent to teach and foster the development and long-term capability of one or more employees by providing coaching, direction and feedback to enhance performance+ Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule+ Project Management: Project management skills strongly preferred, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changesEDUCATION and/or EXPERIENCE:+ University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution.+ 8 to 10 years of related work experience requiredWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position.

It is NOT an exhaustive list of all duties and responsibilities required by a person so classified.

The job may require additional hours beyond the normal 40-hour workweek.ID: 2021-4434External Company Name: Urban Science Applications, Inc.External Company URL: www.urbanscience.comStreet: 400 Renaissance Center