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Loan Servicing Manager

Affiliate Mortgage Services

This is a Full-time position in Lansing, MI posted May 7, 2021.


EMPLOYEE PERKS: (Waiting period may apply)

  • Health Insurance (75% company paid)
  • Dental, Life Insurance, Vision (100% company paid)
  • Paid Time Off
  • Holiday Pay
  • Day-Time Hours-Monday through Friday-Weekends Off


The Morgage Loan Collections Specialist is a full-time, benefit eligible position and reports to the Loan Servicing Collections Manager. This position will be responsible for performing mortgage payment collection activities on delinquent mortgages, complying with sound and ethical collection principles and federal and state regulations related to mortgage collections.

This position requires excellent customer service and communication skills, attention to detail and accuracy. The Collections Specialist must demonstrate strong skills in follow-up and persistence to promote positive outcomes.


  • Implement collections calls on a daily basis. Collection calls will be categorized as those borrowers whose payments are 45 days or less, 45-90 days late or over 90 days late.
  • Negotiate payment plans
  • Follow revelant regulations
  • Notify debtors of fees
  • Maintain documents and records of amendments
  • Work with borrowers to identify solutions for delinquencies and to help prevent future occurrences
  • Maintain accurate, detailed records of communications and actions in company computer systems
  • Contact third party vendors to obtain any information needed to assist the collection process
  • Assist collections department team in developing and refining collections policies and procedures to continually improve mortgage collections program
  • Maintain compliance with appropriate laws and regulations regarding mortgage collections
  • General filing, scanning and communication with Affiliates, investors, or other service providers
  • Must develop a good working knowledge of state and federal regulations related to mortgage collections and adhere to these requirements in their daily activities. It will also be necessary to develop knowledge of traditional mortgage servicing practices, such as Fannie Mae and Freddie Mac servicing requirements.


  • High School or equivalent
  • 1-2 years mortgage loan servicing experience
  • Demonstrated proficiency working with Microsoft Office
  • Excellent customer service skills
  • Strong interpersonal skills
  • Accuracy, detail orientated and the ability to multi-task
  • Strong communication skills

These statements are intended to describe the general nature and level of work performed by employees assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Responsibilities and activities may change at any time with or without notice.

E/O/E M/F/D/V Affiliate Mortgage Services is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Employment Type: Full Time
Years Experience: 1 – 3 years
Bonus/Commission: No