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Distribution Service Manager


This is a Contract position in Azalia, MI posted November 18, 2021.

Distribution Service Manager

Corporate Monroe, Michigan


KEY RESPONSIBILITIES (other duties as assigned):

  • Supports strategic initiatives for the RDC network. Ensures projects deliver all business and technical requirements on-time, on budget, and achieves the expected business value and return on investment. Acts as project lead or subject matter expert (SME) as needed. Coordinates and leads field project execution and ensures adaptation and results. Acts as RMS/E1 trainers as needed.
  • Works directly with the RDC network partners when needed to drive operational issues to closure, and/or escalates issues and mitigation recommendations to operational leadership.
  • Develop means to capture and analyze key metric data. Communicate key RDC metrics results to all levels and partners of the extended La-Z-Boy organization. Ensures that progress is being made against strategic initiatives, goals, and metrics.
  • Analyzes issues critically with problem solving and alternative analysis methodologies to assess operational impact. Makes timely, effective decisions and recommendations.
  • Fosters a collaborative team approach and strong working relationships across La-Z-Boy business units, functional areas, internal and external distribution centers, and third-party delivery services to support business goals, metrics, and business goals.
  • Ambassador and role model of iC4 values in all interactions ensuring the RDC network promotes a successful attitude, confidence in leadership and teamwork required to achieve business results.
  • Provides emergency response support to markets and RDCs experiencing distribution or delivery issues including interim onsite building leadership. Must analyze issues, problem solve and quickly assess issues to provide a swift resolution to meet customer service requirements.

    Position drives performance and provides continuous improvement support to a Regional Distribution network consisting of up to 14 distribution centers and 6-10 3rd party delivery providers with up to 14 market cross docks. Position is responsible for operational efficiency of RDC Network with an operating budget of over $28 million. Position support delivery activities for up to 200 retail/dealer stores both national and international based with over $550 million in annual delivered sales. This position will have wide reach of impact and influence across all business partners including Supply Chain, Manufacturing (US and International), Quality, Retail, Demand Planning, Independent Dealerships, Major residential Accounts, Joybird and 3rd Party Delivery providers. Position may act as interim RDC General Manager and have up to 5 direct reports.


  • Bachelor’s degree in Supply Chain, Business or related field with 6-8 years of relevant experience including 3-5 years of supervisory/leadership experience or equivalent.
  • Proficient in the use of a Microsoft programs
  • Self-motivated
  • Excellent communication skills, both verbal and written
  • Must have outstanding interpersonal skills and be able to interact effectively with all levels of La-Z-Boy employees.


  • Experience in project support
  • Data analysis experience
  • DOMO, business analytics


    Communicate Transparently
    Lead the Team
    Impact and Influence
    Deliver Results
    Coach and Develop

    At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.

    OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Equal Opportunity Employer/Veterans/Disabled:
    La-Z-Boy is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions and related entities will be made on merit, qualifications, and abilities. It is our policy and commitment to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. La-Z-Boy is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call (see application details). Only messages left for this purpose will be returned. If you would like more information about your EEO rights as an applicant under law, please CLICK HERE .