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VP of Customer Service


This is a Full-time position in Owosso, MI posted February 14, 2020.

General Purpose: You will lead an integrated, global logistics management function that directs, coordinates and controls distribution, transportation, warehousing, inventory accuracy, global trade compliance, customs and logistics policies for Company products from multiple global points of manufacturing and outsourced partners through to delivery at our customer ‘s locations.

Position Summary, Responsibilities and Expectations: Set the vision, strategic direction, expectations and annual objectives for the worldwide logistics organization Drive cost initiatives to reduce the overall supply chain cost on a per unit basis.

Drive the key functional metrics to reduce expenses and improve efficiency Direct all distribution activities across multiple channels of distribution (B2B, B2C) to ensure the distribution centers performance within company expectations Define and execute freight management strategies that encompass air, ocean, truck and rail transit modes worldwide.

Manage the in-house and outsourced (3PL) distribution facilities and performance, including sourcing of new partners and transition of operations Drive plans that ensure adequate shipping and warehousing capacity is availability at competitive rates; lead teams responsible for execution of customer order processing, shipping through global warehouses and delivery to our customer.

Maintain and publish key performance indicators; Drive accountability within internal and external teams Develop short and long-term plans to ensure Logistics resources and practices, at all locations, are consistent with the company ‘s strategic goals and growth plans.

Anticipate changes in business climate and ensure solutions are in place to meet or exceed them.

Drive continuous improvement (process, technology) within the Logistics functions and global operational locations.

Preparation and management of all financials, capital and other corporate expenses related to global logistics, forecasting, negotiation for freight, warehousing and other relevant services.

Execution of successful monthly/quarterly targets.

Accountable for the management of the global logistic contracts Hire, coach and develop logistics management teams at various locations Analyze current methods and collaboratively improve or implement new processes, workflows and technology solutions that maximize efficiency and deliver a ROI Maintain broad knowledge of worldwide market trends on logistics issues, regulatory and customs issues and other relevant factors Essential Skills and Experience: 15 years progressive logistics management experience in a complex business environment with global reach.

Breadth of experience should include management/leadership roles of multiples sites and countries, with focus in freight, warehousing, inventory and systems management.

Excellent knowledge of the logistics environment, encompassing global trade compliance, domestic distribution and international logistics Experience with WMS, OMS, TMS and related software Outstanding analytical capabilities.

High level of proficiency in Excel and data analysis.

Strong negotiation skills Excellent written and oral communication skills.

Ability to work cross functionally in a dynamic environment.

Strong work ethic with high degree of flexibility.

Excellent leadership, presentation and influencing skills at both executive and peer level Willing to travel, domestic and international, up to 20% Bachelor ‘s degree or equivalent experience Reporting to this position: WW Logistics and distribution teams