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Inside Sales Representative

Abbott Laboratories

This is a Contract position in Southfield, MI posted November 8, 2021.

Abbott is a global healthcare leader that helps people live more fully at all stages of life.

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Our 109,000 colleagues serve people in more than 160 countries.

About Abbott The key to successful treatment and full recovery is often fast, accurate diagnosis.

Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Orlando, FL currently has an opportunity for an Inside Sales Representative (ISR).

WHAT YOU’LL DO The Inside Sales Representative (ISR) is responsible for achieving and/or exceeding defined sales goals and business objectives within an assigned geographic Region, Team, and/or campaign.

The ISR communicates and collaborates daily with all members of the assigned team, including Account Executives, Technical Consultants, Strategic Business Executives, and Regional/National Director.

The ISR also routinely works with other members of the commercial organization, such as Customer and Technical Service, Finance, Legal, Marketing, etc.

The ISR’s duties may also involve working with third-parties, such as the company’s distribution partners or GPO representatives.

Additionally, the ISR contributes to the effectiveness of the inside sales team, by developing and sharing best-practices, market intelligence, and other information to support the company’s business objectives.

– In collaboration with team members, develop and execute on a sales plan that includes the achievement of assigned goals
– Outbound calling to current and prospective customers to build sales funnel and close new business
– Develop and maintain trust-based relationships with assigned accounts
– Regular contact with top customers to ensure satisfaction and address issues
– Uncover/develop customer needs and position targeted solutions to meet those needs
– Schedule on-site meeting and product demonstrations for members of the field sales team
– Perform virtual/online product demonstrations, training, and other educational events
– Protect base business through routine contact with assigned key customers
– Account research using available tools (Salesforce.com, Power BI, Definitive, Hospital Compare, etc.)
– Market outreach (customer/distributor surveys, notifications, campaigns, promotions, invitations, events, etc.)
– Manage in-bound customer inquiries
– Ad hoc assistance to team members, including proposal/quote generation, delivery of promotional materials, customer/distributor follow-up, etc.

– Effectively follow-through and follow-up with customer requests to ensure exceptional service with a high level of urgency and responsiveness to customer requests
– Accurately maintain customer and activity database using Salesforce.com
– Collaborate with SSC and other Inside Sales teams to share best-practices and drive continuous improvement
– Perform other duties and projects, as assigned EDUCATION AND EXPERIENCE YOU’LL BRING Required Bachelor’s Degree required Two years of successful inside/outside sales experience in healthcare or related field preferred Excellent oral and written communication skills, including strong questioning & listening skills and the ability to create value for others through the presentation of new processes and concepts.

Exceptional attention to detail in administrative functions.

Demonstrated ability to operate independently without frequent supervision or guidance.

Strong computer skills required including Word, Excel, PowerPoint, and Customer Relationship Management (CRM) tool such as SFDC environment.

Learning new technical information quickly and thoroughly in a rapidly changing environment.

Strong business acumen and demonstrated understanding of business management fundamentals, including pricing, profitability, contract management, ROI, etc.

Understanding of key healthcare drivers and priorities, including how changes in care can impact clinical, operational, and financial outcomes for hospitals and other HCPs.

You’ll be accountable for meeting our compliance standards including FDA, OSHA and Abbott policies and procedures.

WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career.

We offer: A fast-paced work environment where your safety is our priority (Manufacturing roles only) Production areas that are clean, well-lit and temperature-controlled (Manufacturing roles only) Training and career development , with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future.

Abbott is an Equal Opportunity Employer, committed to employee diversity.