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Scheduling Coordinator

Pace of Southwest Michigan

This is a Full-time position in Saint Joseph, MI posted May 2, 2021.

We are growing and looking add an experienced External Scheduling Coordinator to our PACE Team!!

Status: Non-Exempt

Type of Position: Full Time

Salary Range: TBD

Reports To: Scheduling Transportation Supervisor

Job Summary

Performs scheduling support for PACE participant and external providers and services, in an efficient manner in accordance with established procedures as directed by the Scheduling Transportation Supervisor

Key Responsibilities

• Responsible for scheduling participant appointments and authorizations for services

• Responsible for reminder calls to participants prior to external appointments

• Collaborates with transportation to schedule appointments

• Serves as liaison between Center Manager, Clinic Staff and Transportation on appointments and communication with family and caregivers of participants

• Ensures that all participant information is documented, per documentation policy

• Exceptional customer service to all external community partners

• Communicates with contracted providers as appropriate

• Ensures appropriate participant specific documentation is sent to all external appointments (i.e.

face sheet and medication list)

• Abides by all established PACE of Southwest Michigan policies, rules and regulations

• All other duties as assigned

Skills and Knowledge

• Functions as a member of the team

• Works with co-workers to achieve shared goals

• Accepts directions and constructive feedback from supervisor

• Excellent attention to organizational skills

• Exceptional interpersonal skills

• Ability to multi-task

• Advanced ability in the use of computer software, correspondence skills, report writing and telecommunications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.

The employee frequently is required to sit and use hands and fingers, handle or feel objects, tools or controls.

The employee is occasionally required to stand and walk.

The employee must be able to travel in all kinds of weather.

While performing the duties of this job, the employee is required to frequently move up to 50 pounds and perform physical demands expected while providing medical care for an elderly population.

Specific vision abilities required by this job include close vision, distance vision and the ability to focus.

Every effort has been made to identify the essential functions of this position.

However, this in no way states or implies that these are the only duties you will be required to perform.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.


Education: High School Diploma or GED equivalent required.

Related Associates degree preferred.

Experience: High-level computer skills required with knowledge of Microsoft Office products.

Experience in a clerical scheduling position preferred.

Number/Type of Employees Supervised: None

Licensure, Registry, or Certification Required: Valid MI driver’s license preferred.

Special Training: Only acts within scope of practice.

Meet a standardized set of orientation and/or individual competencies for the specific position description established by PACE of Southwest Michigan, and approved by CMS before working independently.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Specific Requirements and Considerations: May be subject to exposure and handling of infectious waste, diseases, conditions or hazardous chemicals, etc., including potential exposure to TB, AIDS, and/or Hepatitis B.