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CRC Specialist

Galco Industrial Electronics

This is a Full-time position in Madison Heights, MI posted June 10, 2021.

Experienced Customer Service Reps are needed. Incumbent will assist our customers on inbound calls, live website chat and assisting customers via e-mail; will help to sell all four divisions of Galco (Components, Send-in Repair, On-Site Repair and Engineered Systems). Customer Service Reps will be responsible for answering customer inquiries and fulfilling requests for quotes and orders; supporting customers by handling requests for updates on order status and requests for returns.

Excellent verbal and written communication skills are required for our Customer Service Representative, as are strong organizational and multi-tasking skills. Customer Service Rep must be detail-oriented and capable of working in a fast-paced environment. Solid knowledge of Word, Excel, and Outlook is required. Additionally, knowledge of industrial controls is a plus, as is the ability to speak Spanish (but neither are required).

Galco’s Customer Service Representative positions are Full-Time with benefits including 401(k) match.

Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions