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Account Specialist

Epsilon

This is a Full-time position in Southfield, MI posted October 11, 2021.

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

The Data Client Solutions Specialist is responsible for timely and accurate completion of Data Delivery Orders. They can independently manage the execution of intermediate to complex promotion programs and have the ability to translate strategic requirements into tactical deliverables. Serve as a key contact for sales, clients, service bureaus, and other internal constituents.

Accuracy

  • Track record for making good decisions based on analysis, wisdom, experience, and judgment
  • Uses a systematic process to coordinate order management responsibilities
  • Meet and maintain departmental quality metrics and execute all projects using prescribed verification methods

Productivity

  • Executes intermediate to complex promotion programs, including the monitoring of program timelines
  • Proactively plans and coordinates regular meetings with team members to review forecasts, orders, client specific operational documentation, custom programming requests and jobs in progress
  • Understand product application, best practices, and guidelines in relation to client strategy
  • Manages relative campaign artifacts according to prescribed methods

Knowledge and Skill Development

  • Attain proficiency thresholds within required interval
  • Continuous Learning
  • Maintain working knowledge of industry, systems, process, and products
  • Attend in training sessions as scheduled to supplement required strategic / technical knowledge

Organizational and Interpersonal Positioning (Focus on the Bottom Line, Acting with honor and Character, Relating Skills)

  • Builds rapport, puts others at ease, patient, listens well
  • Commands attention and can change tactics midstream when communication is not working
  • Acts with customer in mind.
  • Represents own interests yet is fair to others
  • Provides clear project objectives, expectations, and feedback for client, sales and operations resources.
  • Acts in line with core values / beliefs of the business
  • Keeps confidences, admits mistakes, doesn’t misrepresent the facts for personal gain
  • Takes Responsibility / Ownership
  • Applies and maintains privacy and data security standards appropriately
  • Maintains a customer first mindset in promoting effective working relationships both internally and externally

Qualifications

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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