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Senior Appliance Repair Technician – Detroit MI ($5,000 Sign On Bonus)

Asurion

This is a Full-time position in Royal Oak, MI posted October 19, 2021.

$5,000.00 Sign On Bonus after 90 days of hire.

Company Provided Van

Annual Company Bonus (Up to 5%)

Full Time Hours: Minimum of 5 days/week between 7:00 a.m.

– 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training

Overview

This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support!

Here at Asurion®, helping people is what we do best.

For more than 20 years, we’ve partnered with companies like Amazon®, GE®, and Samsung® to protect, repair, and replace devices and appliances for millions of people around the world.

Now, we’re offering a new way to help—and that’s where we need you.

Our Senior Appliance Repair Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances .

As we expand our Asurion Appliance+ program, we’re looking for talented repair technicians to join our team to help provide hassle-free support.

Whether you’re just starting out or have years of experience, we have openings—and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.

Our Senior Appliance Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair.

Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services.

What You Will Do 

Masterfully completes all appliance repairs and meet or exceed Asurion quality standards

Train team of technicians to work efficiently with all customers and parts and ensure effectiveness of all site operations according to objectives

Use personal vehicle with travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers’ locations throughout a designated region

Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather

Learn and apply the details of the Appliance+ and other Connected Home products, how to gain an understanding of the customer’s technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

Bring sales experience to consistently sell the Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction

Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values

Maintain truck stock inventory within the prescribed company guidelines and standards

Complete all required OEM/brand technician training and proactively seek to remain a knowledgeable expert in the repair industry

Complete Training Certification for all applicable lines of business and appliance manufacturers

Utilize company provided handheld device to update work order status in a timely mannger

Accurately track working hours, including lunch breaks

Duties, responsibilities, and activities may change at any time with or without notice

You are a Good Fit if You Have

Minimum of 5 years’ experience as an appliance repair technician, including sealed system proficiency

EPA (refrigerant handling) certification is required

Customer Service experience and ability to interact with customer for extended periods

Ability to use basic hand tools and industry diagnostic and repair equipment (Volt-ohm meter, Amprobe, CO detector, etc.)

Experience selling and upselling to customers

Valid driver’s license and satisfactory driving record with at least 1 year of driving experience

Strong problem-solving skills, attention to details, organized, and results oriented

Strong interpersonal skills, effective verbal, and written communications

Ability to establish priorities and proceed with objectives with minimal supervision

Positive attitude and dedication to teamwork

A comfort around dogs, cats, and other pets that may be present in the customers’ homes

Ability to work flexible hours, including weekends and holidays

High school diploma or GED

We Take Care of You

Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products

Competitive and incentive-based pay (Up to 5% Annual Bonus)

Benefits including health, dental, and vision

Retirement Savings Plan (401k with employer match)

Paid time off and paid holidays

Tuition reimbursement program

Ongoing training to grow your skills

Techline support