Preventative Maintenance Field Service Technician

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

• Conduct maintenance, troubleshoot and basic repair TRUMPF fabricating machine tools at customer sites throughout the United States, Canada, and Mexico
• Provide high-quality technical assistance to customers to ensure optimal equipment operation
• Travel across the entire US and immerse yourself within the automotive/laser industry by conducting maintenance on lasers.
• Basic level repairs for proactive cases and projects.
• Document customer machine information and technical conditions and make improvement suggestions
• Prepare and submit documentation for efficient invoicing
• Maintain company property for safe operation and maximum life
• Work within a cross functional team that includes applications, sales, engineering, or production for excellent customer service
• Act as a TRUMPF ambassador and work directly with customers during installations and repairs to enable their business success
• Any additional responsibilities as deemed necessary by management
• Adhere to all company guidelines

Travel

• 100% travel required, both internationally and domestically.
• Overnights required

Physical Requirement

• Normal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer
• Ability to lift and transport up to 70 lbs.

Education & Experience

• Two-year technical degree or two or more years of experience in technical service, field service, repair or customer service preferred.
• Electrical and computer systems experience.
• Previous experience with robotics, lasers, automation systems or mechatronics preferred.
• Experience with TRUMPF equipment considered advantageous.
• Previous experience with hand tools and measurement tools required
• Must have strong problem-solving and excellent organization skills
• Excellent verbal and written communication skills
• Microsoft Office; Word; Outlook; Excel and PowerPoint

Support TRUMPF customers in North America as a part of the technical service group.

• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
• Participate in training lasting approximately 5 – 6 months, with on-going training on existing and new products.
• Complete basic retrofits, software installations and customer training.
• Complete paperwork on time with high quality
• Work independently to resolve technical problems and maintain good relationship to customers
• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
• Adhere to all company guidelines
• Any additional responsibilities as deemed necessary by management
• Must be located, or ability to relocate, within 45 minutes of Austin-Bergstrom International Airport

Travel

• 100% travel both domestically and internationally as required.
• Overnights required

Physical Requirement

• Heavy lifting, climbing, pushing and/or pulling objects that can exceed 70 lbs.
• Able to work in extreme conditions including but not limited to; hot, cold or dirty environments

Education & Experience

• Two-year technical degree in engineering or related field preferred, or combination of training and work experience
• 2 or more years of experience in technical service, field service, repair or customer service required
• Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics required.
• Experience with TRUMPF equipment considered advantageous.
• Previous experience with hand tools and measurement tools required
• Must have strong problem-solving and excellent organization skills
• Ability to conduct root cause analysis, document findings and explain to both external and internal customers
• Excellent verbal and written communication skills
• Microsoft Office; Word; Outlook; Excel and PowerPoint

TRUMPF Inc. reserves the right to revise or change job duties and responsibilities as need arises. The job description does not constitute a written or implied contract of employment.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

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