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Director of Housekeeping

Great Wolf Lodge

This is a Full-time position in Cedar, MI posted October 9, 2021.

The Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

Essential Duties & Responsibilities

  • Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
  • Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department
  • Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
  • Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
  • Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
  • Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
  • Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
  • Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
  • Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
  • Participates in the Manager-On-Duty (MOD) program and executes duties
  • Recruiting, hiring, training, and evaluating team member performance against standards
  • Plan and implement staff training and development programs within the department
  • Monitors quality assurance program for lodge
  • Review accuracy of nightly housekeeping reports and investigates discrepancies
  • Serve on resort Executive Committee to represent the interests of the housekeeping function
  • Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
  • Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations–Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
  • Conducts inventory of housekeeping supplies for submission to the proper point of contact
  • Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
  • Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items

Required Qualifications & Skills

  • High School diploma or GED
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
  • Minimum of 3 years experience supervising/managing large housekeeping department
  • Minimum of 5 years hotel or resort experience

Desired Qualifications & Traits

  • College Degree
  • Demonstrated ability to effectively resolve conflict
  • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
  • Projects a positive public relations image to team members and guests
  • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
  • Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

  • Sit or stand for extended periods of time
  • Lift up to 15 lbs

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)