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Technical support representative – southfield

ImageSoft Inc.

This is a Full-time position in Southfield, MI posted November 26, 2019.

Are you looking for a company that is experiencing growth?

What about a fun atmosphere with unlimited snacks and beverages and a Fitness Center to work it all off?

How about a healthy work and life balance and volunteering opportunities?

Or what about a team-based work environment with quarterly goal setting and weekly update meetings?

Well ImageSoft, Inc.

is looking for YOU!ImageSoft is currently recruiting for a TECHNICAL SUPPORT REPRESENTATIVE to work directly with our Customer Care team. A Technical Support Engineer acts as the first point of contact for issues reported by the customer. They are responsible for troubleshooting and resolving support issues with customers and third parties in a timely and professional manner with a deep commitment to excellent customer satisfaction.

This position is an afternoon/evening shift (12pm-9pm).What an ImageSoft Technical Support Representative will do – Job Description:Answers the Helpdesk phone line to assist users with electronic filing software support requests.Effectively communicates with the customers and third parties daily to resolve issues in a timely manner.Tracks all activity related to each issue and documents progress daily.Follows proper escalation procedure to engage secondary support when necessary.Works toward continually gaining extensive knowledge of supported products.Occasional training of end-users on filing process.What an ImageSoft Technical Support Representative will have – Skills & Requirements:Good oral and written communication abilitiesInterpret support requests and quickly identify the resolutionStrong Windows background and experienceExcellent analytical and problem-solving skillsStrong ability to operate in a close team environmentStrong typing skills: 60+ wpmExperience working remotely in a technical roleQualifications High school diploma/some college coursework2+ years of helpdesk experienceExperience in the legal field is a plusWhat an ImageSoft Technical Support Representative will receive – Perks & Culture:Medical, Dental, Vision coverageLife Insurance401K with company matchModern work atmosphereSupportive & Cohesive TeamsFitness CenterPTOCommunity Service OpportunitiesEmployee Referral BonusEmployee Recognition and Celebration eventsCafeteria with complimentary snacks and beveragesFlexible and Fun work environmentCountless OpportunitiesTraining and Career DevelopmentTelecommuting options (for applicable positions)