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Ecommerce Administrator – Customer Service Representative

Praxair PDI

This is a Contract position in Holland, MI posted September 6, 2021.

Praxair, Inc.

is a leading industrial gas company in North and South America and one of the largest worldwide .

Praxair produces, sells and distributes atmospheric, process and specialty gases , and high-performance surface coatings .

Our products, services and technologies are making our planet more productive by bringing efficiency and environmental benefits to a wide variety of industries , including aerospace , chemicals , food and beverage , electronics , energy , healthcare , manufacturing, primary metals and many others.

For more information about the company, please visit our website at www.praxair.com .

Praxair Distribution, Inc.

is seeking an Ecommerce Administrator/Customer Service Representative to join our team located in Santa Ana, CA.

The Ecommerce Administrator-Customer Service Representative is responsible for performing system administration and customer service activities in support of www.praxairusa.com in a call center environment with the objective to create a better overall customer experience.

Ecommerce Administrator
– Customer Service Representative Ecommerce Administrator Responsibilities Approving product content for publication Linking new accounts from customer request access form SharpSpring tagging of location-based leads Blog email blast auto reply cleanup Managing branch details in Yext, Global Locations List and www.praxairusa.com Managing Yext suggestion report
– publishers Distributing RFQ leads that come into weldingpraxair.com Other duties as assigned Customer Service Representative Responsibilities Resolve customer inquiries coming in via phone, email or chat with regards to website accounts, website usability, website orders Will be responsible for supporting all aspects of the ecommerce business including but not limited to customer service activities such as order fulfillment, returns processing, quality, etc.

with an emphasis on first call resolution Performs at a high level to meet contact center performance metrics Other duties as assigned Job Requirements: High School diploma or equivalent required Associate degree preferred Minimum of 2-4 years of Customer Service or In Store Sales experience required Industrial gas or welding experience strongly preferred, minimum of 5 years Internal Praxair system experience preferred Strong computer skills and efficiency in JDE, Excel and Outlook Strong oral and written professional communication skills Ability to work with others and communicate effectively including remote collaboration and/or prior work from home experience a plus Ability to adapt to ongoing changes in responsibility, scope and work processes as call center environments grows and expands Ability to multi-task in high-paced, call center work environment Ability to work independently and be self-motivated Willingness to adapt to flexible work hours depending on evolving situation created by launch of new website Willingness to take ownership of customer inquiries to resolution Builds effective relationships with internal customers/co-workers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law .