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Customer Service Representative

A Line Staffing Solutions

This is a Contract position in Lansing, MI posted November 19, 2021.

– Staffing is currently seeking Customer Service Representatives for a large pharmaceutical company in Carrollton, TX PAY: $17.00 p/hr POSITION SUMMARY: To work closely with Brokerage, Operations, Agents and clients to coordinate and update International inbound shipments from gateways to delivery.

PRIMARY DUTIES AND RESPONSIBILITIES: Routing all inbound shipments.Arranging delivery with US consignees, including arranging after hour and weekend deliveries.

Maintaining record of client preferences for deliveries.

Maintaining hours of operation for major clients including holiday hours.

Entering inbound orders from international agents controlled by NYC (ex PAP, SDQ, etc.).

Liaising with Dispatch, Forwarding and Receiving, and World Customs Brokers for job status updates.

Monitoring the Imports Note Browser for brokerage status.

Monitoring the late POD screen.

Creating, coordinating and handling return packaging or probe jobs.

Handling incoming agent calls for POD’ s, Dispatch, etc… Booking flights where applicable.

Arranging for appropriate vehicles for specific shipments (overweight, cold chain, etc.) Monitoring cold chain concerns for direct imports into secondary gateways.

Monitoring cold chain status for shipments destined to the Caribbean.

Addressing international office concerns e.g.

Best port of entry, Cold Chain Storage, Trucking charges, etc… Communicating with High Profile clients with special imports needs e.g.

ASML, Kolbus etc.

Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary.

Demonstrating professionalism on the phone and in the office.

Providing Excellent Customer Service to internal and external clients.

Working together as a team with all departments and offices.

Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.

Complies with all appropriate policies, procedures, safety rules and regulations.

Performs related duties as assigned.

Assisting in the training of new employees.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: College Education and/or industry experience preferred.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.

Normally requires two (2) and four (4) years directly related experience.

Contact Seth Klein at for immediate consideration