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Customer Service Rep- Aerospace

Altra Industrial Motion Corp.

This is a Contract position in Warren, MI posted September 16, 2020.

SUMMARY: This position serves as the primary point-of-contact for all Aerospace customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manages handling of all Aerospace customer orders
  • Enters customer forecast and firm orders into company MRP platform as well as maintains internal database or records
  • Utilizes Customer-specific web-based portals for exchange of customer order information
  • Investigates and reports on production capabilities for new orders and expediting of existing orders
  • Coordinates export licensing requirements
  • Manages Aerospace customer rebuild/return orders
  • Coordinates responses to customer certification requests
  • Other duties as assigned

BASIC REQUIREMENTS:

  • A High School diploma or equivalent is required
  • Past work experience in Customer Service
  • Excellent organizational skills and attention to detail is a must to succeed
  • Must possess excellent communication skills, both written and oral
  • Ability to multi-task and adapt to rapidly changing task prioritization is essential
  • Must demonstrate proper phone etiquette skills and be patient, personable, tactful, and professional in dealing with customers and sales representative
  • This position is subject to the International Traffic in Arms Regulations (ITAR). As a result, all applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder), Political Asylee, or Refugee

PREFERRED REQUIREMENTS

  • Past work experience in a manufacturing environment
  • Experience with SAP or another Enterprise Resource Planning (ERP) system

PHYSICAL REQUIREMENTS:

  • Must be able to lift up to 25 pounds occasionally
  • Sit for long periods of time

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an “Altra Company.” Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email

The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an “Altra Company.” Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.