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Customer Service Manager

Smartlinks Wireless

This is a Full-time position in Holland, MI posted June 7, 2021.

Verizon Premium Authorized Retailer

If you are an energetic person who loves providing top-notch customer service, has an exceptional work ethic, is motivated towards financial success, and wants to be a leader, then we are looking for you!

About Us

We are a Verizon Wireless Authorized Retailer, currently experiencing rapid growth regionally, creating job opportunities, career advancement and job satisfaction for our employees as well as new, Full Time hires like you !.

We are seeking tremendous sales growth and are looking for the right combination of sales, customer service and technical experience in our successful sales professionals to make a difference within our organization and with our clients.

As a Verizon Authorized Retailer, we provide our customers with America’s best network, with a unique, LOCAL in store experience that exceeds their expectations
– every customer, every time.

Job Benefits:
Base + Commission Paid Vacation Paid Major Holidays Medical Dental Vison Discounted Employee Cell Phone Program Development Training for Advancement On-going training on the latest cellular technology
Job Requirements:
Manage sales staff, assist new and existing Verizon Wireless customers by providing them with excellent customer service with any bill inquires, technical support, opening new accounts and upgrading existing customers while building rapport to uncover additional needs to cross sell additional services and devices offered by Verizon Wireless i.e.

Tables, Jetpacks, HUMs Maintain the back stock room and set up merchandise displays on the sales floor Greet customers as they enter the store and help them to find the proper team member to assist them Develop solutions for customers by listening to their needs and recommending the appropriate products Collaborate with other team members to keep the sales floor area clean and organized at all times *Utilize the company’s POS system to cash customers out or administer returns Conduct interviews to ensure proper store staffing Conduct inventory Order products and keep the store stocked Drive sales