This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Every day new job offers in the State of Michigan!

To post a job, login or create an account |  Post a Job

Bilingual Call Center Agent

Covenant Community Care

This is a Full-time position in Detroit, MI posted June 8, 2021.

Covenant Community Care, a faith-based charitable non-profit Community Health Center serving the people of Metro Detroit has an immediate opportunity for a part-time bi-lingual (Spanish speaking) Call Center Representative to work at its Administrative Office in southwest Detroit. As a Federally Qualified Health Center (FQHC), we offer integrated medical, dental and behavioral health care to everyone, regardless of their ability to pay. Applicants Must speak Spanish fluently to be considered.Responsibilities:* Handle both incoming and outgoing calls as directed by the Supervisor.* Using the computerized telephone system, greet callers, provide information, monitor calls in the queue, and swiftly yet courteously meet the needs of the caller.* Assess patient caller needs and forward calls to Clinic Nurse or other health care provider when appropriate.* Route emergency calls appropriately.* Relay or route written or verbal messages.* Call patients to accurately relay health care information.* Ability to recognize potential emergency situations and take appropriate actions as needed.* Provide other administrative tasks as time permits.Qualifications:Education* High school diploma or equivalent required.Work Experience* 2 years experience in a healthcare field, customer service, or high volume call center is preferred.