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Account Manager/Customer Service professional

Adecco Usa

This is a Contract position in Detroit, MI posted October 14, 2021.

“Excellent opportunity to work for a company with a great working culture and benefits” Account Relationship Specialist (Clinical/Med/Pharma exp) Adecco is assisting a manufacturer, and distributor of clinical diagnostic test kits and devices in the clinical laboratory with a search for an Account Relationship Specialist to join this amazing company, who are a world leader in non-invasive colorectal cancer (CRC) screening technology, providing both fecal tests (FIT) and blood tests for colorectal screening in patients that are non-compliant with colonoscopy test.

They have experienced significant growth in the last few years due to our ability to acquire unique technologies and successfully market them.

offers a competitive salary and incentive bonus program along with a comprehensive benefit package.

They offer the following: Medical, Dental, Vision, Disability, Life, FSA, HRA and 401k .

They are located in northern Westchester County.

Position Summary/ Essential functions : Call on customers to renew expired agreements and maintain existing accounts Keep accurate and up to date account records in designated CRM Build relationships with existing customers by calling, and emailing to advise of current programs Keep up to date on medical advances and competitors within our area of diagnostic specialties Fully understanding a client’s needs to ensure that their demands are met with a focus on improving the customer experience Ensure the company’s products or services are delivered on time, on budget and with the client’s standards.

Create drafts of contracts once renewed for management approval Build strong client relationships to maintain existing business Assist with Corporate promotional marketing campaigns and special projects as needed Maintain accurate records such as customer pricing, warranty and insurance expiration and site information in Company data base.

Collaborating with various internal departments to ensure that they fulfill all customer requests.

Collect and analyze data concerning consumer behavior to understand changing needs Assist with order entry and customer reportables as needed Qualifications/Requirements: 1-3 years of previous experience as an Account Manager required experience in the medical diagnostic equipment industry a plus .

Associates degree or higher is preferred or equivalent work experience Strong customer service and interpersonal skills for dealing with different types of clients Exceptional analytical skills for analyzing client data Time management and multitasking skills in order to handle multiple tasks and clients at once Advanced negotiation skills and ability to confidently speak with decision makers Strong organizational skills and attention to detail Strong written and verbal communication skills experience with customer relationship management (CRM) tools Up-to-date understanding of the industry’s consumer behavior Strong problem-solving skills to help resolve customer complaints or needs Excellent verbal and written communication skills to communicate product ideas to clients The working hours are 9:00 am
– 6 pm with additional “off-hours” as needed.

If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our recruiter, Karen Thompson, at .

Please include job title on the subject line of any e-mail correspondence.

Questions regarding this position can be addressed by emailing

Thank you in advance for applying, however, only qualified candidates will be contacted.

The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions.

Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.

We offer employment opportunities at any stage in your Professional Career.

For great opportunities near you, go to today Adecco is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records