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Veterinary Receptionist

Advanced Veterinary Medical Center

This is a Full-time position in Farmington Hills, MI posted November 20, 2021.

At Advanced Veterinary Medical Center, our clients and their pets are our TOP PRIORITY!

As a Receptionist, or Client Service Representative, it is important to always remember the 3 P’s; the 3 important qualities of customer service professionalism, patience, and a “people-first” attitude.

The responsibilities of a veterinary receptionist include:
Greet and meet with animal owners (in person or over the phone) to learn what is wrong with their pets.
Provide information and comfort to pet owners
File reports, fill out forms, update records, and do other clerical tasks
Open the veterinary clinic before the arrival of the doctor(s); get the clinic ready for the day’s work, and close the clinic as directed by the veterinarian
Answer incoming calls professionally and route calls to other staff members in line with the hospital’s protocols
Prepare patient forms and files ahead of their scheduled appointments for easy access when they arrive
Handle emergency cases appropriately by keeping clients and patients at ease before the arrival of the doctor
Review patients’ records to ensure that immunization and tests recommended by the doctor are up to date
Promptly notify the doctor of the arrival of patients, and the state of patients’ condition to avoid keeping patients with serious conditions waiting for long as this could worsen their condition
Ensure that patients do all necessary paper work accurately before they are discharged from the hospital.
Job Type: Full-time

Dental insurance
Health insurance
Paid time off
Vision insurance
8 hour shift
Monday to Friday
Supplemental Pay:
Bonus pay
Veterinary experience: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: One location