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FT Bilingual (Spanish) Receptionist – 5529

National Vision

This is a Full-time position in Lincoln Park, MI posted May 1, 2021.

Job DescriptionWhat would you do? – The Specifics* Ensure high quality customer service.* Ensure a smooth flow of customers through the store.* Answer, screen, and forward incoming phone calls in accordance with NVI protocol.* Process and understand managed care plans.* Obtain and document information from the insurance company as needed.* Schedule and confirm appointments, follow-up visits and classes.* File all patient records daily and pull patient files for the next day’s appointments.* Check on status and notify customers when orders are in or of any delays.* Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.* Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).