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Front Desk Receptionist

Zuliani Facial Aesthetics

This is a Contract position in Bloomfield Hills, MI posted November 18, 2021.

Zuliani Facial Aesthetics is looking for an energetic, customer-service focused team player to join our Plastic Surgery Practice & Medical Spa. The hours for this position are Monday, Tuesday, Thursday and Friday from 8am-5pm, and Wednesday from 9:30am-6pm. This is an extremely high-touch customer service position. The ideal candidate is dependable, a positive communicator with a strong degree of self-motivation, and a strong a sense of urgency. This is an outstanding opportunity for an experienced receptionist and/or aesthetician.

Primary responsibilities are answering phones, scheduling appointments, checking in/out patients, and product & service sales. This position also involves thorough knowledge of aesthetic procedures and products as well as ensuring clients have an amazing overall experience.

Responsibilities:

  • Contributes to team financial, operational and customer service goals.
  • Adheres to and enforces proper sales techniques, practice policies, and procedures.
  • Responsible for front desk operations, sales, and service including opening and closing the practice and keeping the appearance of the practice inviting.
  • Assists in administrative tasks including maintaining accurate patient electronic records.
  • Assists in maintenance and cleanliness of facility including keeping the practice fully stocked and well organized.
  • Maintains expert knowledge of practice product lines and services in order to provide accurate information to patients and spa clients.
  • Assists clients with general and specialized product and service questions.
  • Utilizes computers, EMA, and PatientNow with skill and proficiency.
  • Communicates effectively with the team and Dr. Zuliani.
  • Answers phone calls, addresses client questions, and speaks with clients in a courteous and professional manner.
  • Addresses and troubleshoots customer concerns and complaints.
  • Checks-in and checks-out patients in a timely, accurate and professional manner.
  • Accurately books, changes and cancels practice appointments.
  • Provides assistance to providers as needed especially in regards to readying rooms, and keeping appointments running on time.

Requirements:

  • Minimum of one year of front desk experience in a retail, medical practice, or customer service environment.
  • Strong sales experience, with a proven track record of meeting sales goals.
  • Must be able to multi-task and work in a fast paced environment as well as be detail-oriented.
  • Ability to effectively communicate with clients on packages, specials, practice policies and procedures as well as with physicians/management regarding practice operations.
  • Strong computer and typing skills including fluency in word, excel, email. EMA and PatientNow experience a plus.
  • Knowledge of skin care products and the medical practice industry.
  • An aesthetics license is also a plus.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Experience:

  • Customer Service: 1 year (Required)
  • Aesthetic: 1 year (Preferred)
  • Medical Receptionist: 1 year (Required)

Work Location: One location